Returns & Exchanges
At Ashley Canada, we want you to be completely satisfied with your home furnishings, which is why we offer a comprehensive return policy for items that do not meet your expectations. If your purchase isn't the perfect fit for your space, you can initiate a return or exchange within 30 days of delivery for most items.
Initiate Your Request
Contact our Guest Services team via our online portal or phone within the eligible return window to receive a Return Authorization number.
Prepare for Pickup or Shipment
Ensure your furniture is in its original condition and repackaged securely; for large items, we will coordinate a professional pickup time with our logistics team.
Quality Inspection
Once the item arrives back at our distribution center, our specialists will inspect the product to verify its condition and ensure all components are included.
Receive Your Refund
After a successful inspection, we will issue a refund to your original payment method, minus any applicable delivery or restocking fees, within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing