Frequently Asked Questions
Everything you need to know about shopping with Ashley Canada.
What are your delivery options within Canada?
We offer several delivery tiers including Standard Shipping, Doorstep Delivery, and Full-Service White Glove Delivery which includes assembly and waste removal.
What is your return policy for furniture?
Items can be returned within 30 days of delivery if they are in original condition. Please note that a restocking fee may apply, and some custom or clearance items are final sale.
Do you offer financing or payment plans?
Yes, we partner with major providers to offer flexible financing options, allowing you to pay for your furniture over time with low-interest or interest-free installments.
Does my furniture come with a warranty?
Most of our products include a 1-year limited manufacturer’s warranty covering defects in materials and workmanship. Extended protection plans are also available for purchase.
Can I track my order status online?
Absolutely. Once your order is processed, you will receive a tracking number via email that allows you to monitor the status of your shipment directly through our website.
How do I care for my new upholstery or wood furniture?
We recommend using a damp cloth for dusting wood and professional cleaning for upholstery. Detailed care instructions specific to your item's material are included with every purchase.